Data processing

Which laws govern data protection by SOLVIT?

  • Regulation (EU) n° 1024/2012 on administrative cooperation through the Internal Market Information System (SOLVIT uses the IMI database).
  • Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR), which governs the processing of personal data by national SOLVIT centres.
  • Regulation (EU) 2018/1725 on the protection of natural persons with regard to the processing of personal data by the Union institutions, bodies, offices and agencies and on the free movement of such data; which governs the processing of personal data by the European Commission.
  • Law of 1 August 2018 organising the National Data Protection Commission and implementing Regulation (EU) 2016/679.

Who can access your data and for what purposes?

  1. SOLVIT Luxembourg, other SOLVIT centres, as well as competent authorities involved in your case, but only what is necessary to reply to your enquiry or/and to provide you with a solution.
  2. The European Commission in order to offer informal legal advice, decide on a possible follow-up after closing the case and/or further assess your case if SOLVIT can't provide a solution (only if you agree).
  3. Other help services, if SOLVIT transfers your case (only with your agreement) and data to another, more suitable service.
  4. The SOLVIT partner organisation that has submitted the case on your behalf (if applicable).

Which data do we process when you submit a problem to SOLVIT?

Your full name, full address, e-mail address, telephone number, nationality, and any other personal data contained in your enquiry. If available, documents in support of the case will also be added to your file in the SOLVIT database.

In most cases, to respond to your problem, SOLVIT needs the specific details of your case, including personal data such as contact details. You can request that the home centre receiving your case does not disclose your data to the lead centre responsible for finding a solution (including the competent authority/ies). But in many cases this will prevent the lead centre from investigating the case and they may refuse to handle it. If that happens, the home centre will inform you.

How long will your data be stored?

  • During 18 months after your case is closed, your data will be visible in the SOLVIT database.
  • During the following 18 months, the data will be inaccessible. It can be accessed only if a justified request is made, for specific purposes (e.g., evidence of an exchange).
  • All your personal data will be automatically deleted 3 years after your case is closed.

Access to your data

You will have no direct access to your data in the SOLVIT database. If you want to know which of your data are being or have been processed, or wish to get such data modified or deleted, please contact the European Commission.

You can also ask the home centre in your case for a full record of all your data and have them correct or delete incorrect data. They will do this as soon as possible – and no later than 30 days after receiving your request.

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